We want every order to arrive quickly and every pet parent to feel completely at ease.
We process all orders within 1–3 business days. Once shipped, you'll receive a tracking number by email.
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard shipping | 5–10 business days | $4.99 |
| Standard shipping (orders $40+) | 5–10 business days | Free |
| Expedited shipping | 2–4 business days | $12.99 |
| Express shipping | 1–2 business days | $24.99 |
Shipping times are estimates and may vary during peak seasons. We ship to all 50 US states.
Pro tip: Add a two-pack ($54.99) or three-pack ($74.99) to unlock free standard shipping automatically — and save up to 30% per unit.
If you or your pet aren't completely happy — for any reason — we'll make it right. No forms, no hassle, no questions asked.
To be eligible for a return:
Send your order number to hello@pavlure.com. We respond within 1 business day.
We'll email you a prepaid return shipping label. QR code drop-off available too.
Refund processed within 3–5 business days to your original payment method.
If your order arrives damaged or doesn't arrive at all, contact us at hello@pavlure.com within 30 days. We'll send a replacement immediately — no return required.
Orders can be cancelled within 2 hours of being placed. Email hello@pavlure.com with your order number and "CANCEL" in the subject line.